FAQs

Our office hours are between 9am and 5.00pm, Monday to Friday.

Our response time to a phone, email or web enquiry is at least 24 hours or one business day.

It is not possible to give an accurate estimation of the cost of a new house without proper consideration of the land, design, location and other optional features you may choose. For this reason, Mutual Homes has an extensive tendering process that is set up to give you a fixed price* estimate to avoid nasty surprises later on.
It is important that you carefully consider all of your preferred features during this initial tendering stage, as any changes to your home after you have signed your contract will incur a charge and delay the build.

* Subject to the terms and conditions set out in your tender agreement.

Every Mutual Home comes with a 12 week defects liability period after construction. This means, after 12 weeks, you will be asked to create a list of the repairs or maintenance required and we will arrange for the modifications to be made as soon as possible.

With up to $15,000 available through government grants, building a brand new home has rarely been more financially attractive. First homebuyers who choose to build a new home benefit more than anyone. In 2012, the $7,000 First Home Owner Grant was replaced by the $15,000 First Home Owner Grant (New Homes) Scheme. This means first homebuyers effectively get $15,000 for simply visiting Mutual Homes, falling in love with one of our designs and deciding to build their dream new home. The First Home Owner grant will reduce to $10,000 on 1 January 2016 for eligible transactions which have a commencement date (contract date) on or after 1 January 2016. So take advantage of this great opportunity and talk to a Building and Design Consultant about finding the perfect home for you. For more information, visit the Office of State Revenue website.

Recycled water is mostly used for watering the garden and flushing toilets. It may be available if you are building in an estate but you may need to arrange for it to be connected to your home.

Yes, we have many floor covering options available to our customers. However, please be aware this will be considered an upgrade option and will be an additional cost.

We build our homes with a generic fridge in mind; however, there are many shapes and sizes available (including double door fridges), which may mean your fridge will not fit in the space we have built. Please provide your fridge dimensions to your consultant if you have an existing fridge that you want to use in your new home. Otherwise please refer to your plans and ensure you purchase a fridge which will fit within the dimensions provided.

A soil report is a report based on a series of soil samples taken from your block of land. By testing the soil in various locations it enables our engineers to classify your soil type and provide the appropriate footing system for your home.

Homeowners may be required to pay a community infrastructure levy (CIL) or Section94 contribution to support funding of the community facilities required for the residents of a defined area. This applies most commonly to new estates and is governed by the developer of the land and the council in which your block is situated. These community facilities include local preschools, maternal and child health centres, community halls/multi-purpose buildings, and other recreation facilities. Check with your local council to see what CIL you will need to pay.

This is a report that is usually associated with town planning applications and involves an assessment completed by an arborist (or tree specialist) that outlines potential hazards. For example, trees that are likely to cause damage to structures of a home and impact upon the landscape and character of the site. We can arrange an arborist report for you for an additional fee if it is a requirement of your permit, or you can arrange one yourself.

No. An easement must remain clear of any structures, including concrete. The easement area must be accessible (for example, in the event that pipes etc. need to be accessed by your local council.)

Swimming pools are usually built before we start on site or as soon as we excavate. We generally allow up to three weeks for you to install your pool which is a service you will need to source a third party for. If you plan to build a pool after you move in, you will need to let us know the exact location so we can realign services and ensure the slab is designed accordingly. There may be additional charges to your slab design.

A niche is an alcove or indent in the wall. Niches are often used in hallways to present artwork or in a lounge area for the TV and built-in joinery.

Busy roads sometimes require traffic management in order to get trucks and cranes on and off site and to redirect traffic.

Every block after demolition has to have an asbestos clearance certificate prior to construction. This inspection must be taken by an A class licensed asbestos assessor, independent from the person or business responsible for the removal work. Following the inspection, the clearance certificate will be issued verifying that the site is free of asbestos.

PSI stands for property services information that helps us to obtain the necessary information for your property to achieve an accurate cost estimate for construction works or site costs. Things we look for include subdivision details, title and covenant information, the likelihood of flooding, termites, sewer information and water runoff specifications.